Fans Claim Form

In order to make a claim, we require the following documentation to be supplied

Confirmation that you have an isolation switch installed for your ceiling fan(s). This is a mandatory requirement when having your ceiling fan(s) fitted. An isolation switch looks like a light switch on the wall that needs to be in the ‘on’ position in order to operate your fan via the remote control (if you have a remote). If you are unsure, or do not have an isolation switch installed, please contact your electrician to have one installed before proceeding with your warranty claim.
Copy of proof of purchase
Copy of the electrician’s certificate of compliance for the installation of the MERCATOR product (if required)
Below form completed in full and with as much detail as you can provide to support your warranty claim with us

Customer Name*
Daytime Phone Number
Mobile Phone Number
Email Address*
Isolation Switch Installed*
- I confirm that I have an isolation switch installed for the ceiling fan(s) associated with this Warranty Claim. I understand that my claim cannot be processed if an isolation switch is not installed.
Address where product is installed
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Purchased From
Date Purchased
DD slash MM slash YYYY
Electrician Name
Electrician Contact Number
Product Code
Number of Faulty Units
Product Name
Product Description / Colour
Blade Colour
Remote Control
- Yes
- No
Remote Control Model Number - FRM
Reason for Claim
When did the problem start
Do you have Solar Power
- Yes
- No
Copy of proof of purchase*
Accepted file types: jpg, jpeg, gif, png, pdf, docx, Max. file size: 5 MB.
5MB maximum filesize. Allowed file extensions: jpg, jpeg, gif, png, pdf, docx.
Copy of the electrician’s certificate of compliance*
Accepted file types: jpg, jpeg, gif, png, pdf, docx, Max. file size: 5 MB.
5MB maximum filesize. Allowed file extensions: jpg, jpeg, gif, png, pdf, docx.
Terms*
- I acknowledge that I have read and understood the terms and conditions of the product warranty and I also acknowledge that if Mercator's service agent inspects and reports my light fitting and deems the fault to be caused by incorrect installation and/ or misuse or any of the other exceptions set out in the Limited Warranty Terms and Conditions and I will be charged a "call out" fee by Mercator.
Comments
This field is for validation purposes and should be left unchanged.